Important customer information


Shipping costs

Described on the product pages include the VAT and other price components.

Within Germany, the delivery charge is € 4.70 per delivery; deliveries to packing stations 4, - surcharge.

- to Austria, Belgium, Luxembourg, Netherlands 9.70 EUR per order flat rate (zone A).

For all other regions, shipping costs vary by parcel weight. Please include your desired products to the basket, select your destination and have the shipping cost's for this delivery (see list of countries and delivery areas). If your country is in the select list are not listed, please ask us, we would like to share with, whether we can deliver in the region in question and on what terms.



We ship with DPD, DHL or Hermes, depending on weight categories and the conditions of service for the country concerned.



We accept advance payment, payment by PayPal and creditcards. To advance payment, we offer a 2% discount. For payment via creditcard you will receive a fax-template for transmitting your data for reasons of data protection.

German corporations and public institutions can order by invoice. We ask, however, to order by fax or. pdf attachment with an official letterhead.


Order / delivery dates

You will receive a detailed order confirmation. In this order confirmation, we will tell you the expected delivery date. Stock item we normally ship on the following working day. Duration of the shipment within Germany and to Austria 1-2 working days.


Customer Service

You can contact our customer service for questions and complaints on the phone number +49/8152/9989 510, Fax +49/8152/9989 996, and via e-mail